The Best In Service Award Goes To…


DropZone Marketing congratulates Larsen and Brusgaard as the winner of the 2015 Best in Service Award. Since mid-December, DropZone Marketing has been polling skydivers from all over the world asking them, which manufacturer delivers the best in customer service? The response for L & B was strong from all skydiving markets around the world. To the L & B team, congratulations and well done for your continuous drive to support the skydiving community with your excellent products supported by the very best in customer service!



About James La Barrie

James La Barrie is passionate about marketing and changing a company's service culture. Originally from the Caribbean island of Antigua, James melds his approach of marketing and delivering elite service together as one. James has injected his 'service marketing' approach throughout his career to transform companies from good to great.

2 thoughts on “The Best In Service Award Goes To…”

  1. I think we also need a “worst in customer service” award as well – maybe the recipient will finally focus on improving things. Right now I strongly feel like nominating Alti-2!

    1. Everyone has their own experiences, I guess, and will make their own decisions. Having dealt with both companies recently, I was very impressed with Alti-2. My experience with L&B was filled with poor communication and customer service, and they lost my business, though I had previously been buying their products for years.

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