Reputation Management

We've Got Your Back

YOUR CUSTOMERS ARE TALKING; JOIN THE CONVERSATION.

There are two types of business reviews that catch fire online – big-time praise and major criticism.

At DropZone Marketing, we’re big on listening. We believe significant growth opportunities exist within both types of feedback.

Internally, praise and criticism shed valuable light on what you’re doing well and where there’s room for improvement.

And how you respond to the good, bad and ugly is illuminating for your customers. Your engagement reveals what kind of company you really are.

Two people sit on a blue couch holding mugs, having a conversation in a modern office with brick walls, a laptop on the coffee table, and plants in the background.

Three people sit at a conference table, focused on something out of frame. One man with glasses and a laptop sits in the center, flanked by two women; one has curly hair and tattoos, the other is partially visible.

WE KEEP OUR EAR TO THE GROUND FOR YOU

Empowering someone to speak on your behalf can be nerve wracking. Good thing we’re not just any-old-body.

When you partner with us to manage your online reputation, you engage a values-driven team of industry insiders who care about your company and our sport, and take pride in representing the broader skydiving community. Simply said: we’ve got your back.

We read all review submissions across Google, Yelp, Facebook and TripAdvisor and thoughtfully respond to every. single. one. (And in the height of the season, that’s a helluva lot.)

We take reputation management very seriously

We choose our words carefully, taking your corporate values and brand promise into consideration.
We express an attitude of gratitude. Within positive and negative feedback is an opportunity for growth.
We respond authentically, never making promises you can’t keep.
We escalate issues to management when necessary.
We support the acquisition of online reviews (big time).

If you agonize over the inordinate number of comments sprinkled across the internet about your company, we should chat.

Modern office with five people working; a woman types at a computer in the foreground. Others are sitting or talking. Exposed brick walls, large windows, and a "BE INSPIRED" sign add a creative touch to the space.